Although chatbots offer a significant opportunity for businesses to optimize processes through multiple departments, a clear understanding of the potential benefits, along with the limitations of the technology, is crucial. On any network, chatbots help companies deliver first-class online services like never before. We can discover the ability of chatbots, recent trends, how successful they are and how they are deployed in the following statistics.
For minimal effort, 57 percent of companies say conversational bots can produce big ROI. With voice and chat assistants, 76 percent of companies have seen measurable benefits. In after-sales and customer support, 77 percent of organizations that have deployed bots have done so. As the top reason for not implementing bots, 64 percent of organizations claim consumer hesitancy. In producing consumer transactions, undisclosed chatbots are as productive as proficient human staff.
Source : Backlinko